Free standard shipping on orders $75+ USD to the United States. Typical delivery 10–15 days. Faster paid options, when offered, are about 5–8 days.
This Shipping Policy explains how Silkavelles delivers orders placed on silkavelles.com. Rates, free-shipping thresholds, and delivery windows shown here match the cart and checkout at the time of purchase. Currency is USD.
Shipping rates
| Service | Order value | Cost (USD) | Typical delivery |
|---|---|---|---|
| Standard | Under $75 | $7.99 | 10–15 days |
| Standard — free | $75+ | Free | 10–15 days |
| Expedited (when offered) | Any | Shown at checkout | 5–8 days |
Free shipping applies to the merchandise subtotal after any valid discount code, before taxes. If removing items or changing a code drops the order below $75, standard shipping may be added again at checkout.
Where we ship
We currently ship to the United States. Delivery options shown at checkout are the ones available for the address you enter. We do not ship to P.O. boxes when the carrier selected for your order cannot deliver to them.
Order processing
Most orders begin processing on the next business day after payment is confirmed. Orders placed on weekends or U.S. public holidays start on the following business day. Peak periods, address verification, payment review, or low stock can add extra handling time before a label is created.
Once a parcel is scanned by the carrier, delivery timing follows the carrier's network. Weather, customs (if ever applicable), remote ZIP codes, and failed delivery attempts can extend the window beyond the estimate above.
Tracking
When tracking is available, we email the tracking number after the parcel is handed to the carrier. First scans can take 24–48 hours to appear. Use the carrier link in the email for the latest events. If tracking has not updated for several business days after the expected window, contact us with your order number.
Address accuracy
You are responsible for entering a complete, correct shipping address and phone number. We cannot guarantee changes after the order is in fulfillment. Parcels returned as undeliverable because of an incorrect address may require a paid reship.
Duties, taxes, and refused parcels
For U.S. deliveries, checkout shows applicable shipping and any store-collected tax where configured. Import duties or brokerage fees are uncommon for domestic U.S. parcels; if a carrier assesses a destination charge, it is the recipient's responsibility unless we caused the error.
Refusing a parcel, failing to collect it, or providing an incomplete address may result in return-to-sender fees deducted from any refund.
Damaged or missing packages
If a parcel arrives damaged, keep all packaging and photograph the outer box, label, and items before discarding anything. If tracking shows delivered but you cannot locate the package, check with household members and building staff first, then contact us within a few days so we can open a carrier inquiry.
Split shipments
In rare cases an order may ship in more than one parcel when items restock at different times. You will receive tracking for each parcel when available. Shipping charges are still calculated on the original order unless we state otherwise.
Need help?
Questions about delivery windows, tracking, or address changes: use Contact Us and include your order number. For returns after delivery, see our Returns Policy.